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PRIVACY POLICY

COOKIES
Lost in Lunar uses cookies on this site from time to time. Cookies are small data files that are shared between your device and Lost in Lunar. 
They enable the sites or service providers system to recognise your browser and capture and or remember certain information. 
Cookies are helpful for your return visits to a site as they remember things like your login, preferences and other personalised functions.
 
SECURITY
Lost in Lunar strives to ensure its customers personal information is protected and will take all reasonable precautions to protect your personally identifiable information from loss, misuse or unauthorised access. 
Despite the measures put in place, no information transmitted over the internet can be guaranteed to be absolutely secure. 
Customers should be aware that transmission and exchange of information is carried out at your own risk. 
 
PERSONAL INFORMATION
Lost in Lunar will not sell or distribute your information to third parties. 
The information we collect from you is used for the purpose of:
  • Processing, fulfilling and delivery an order to you
  • To contact and communicate with you
  • For internal record keeping
  • Responding to an enquiry you submit to us via our customer service channels
  • Sending email correspondence via our newsletter
  • Business analysis, reporting and market research
 
OPTING OUT

You can opt out of receiving any communications from us at any time by clicking the 'unsubscribe' link at the bottom of the email we send you from our mailing list. This includes any promotional emails, newsletters etc. This does not include email correspondence relating to your order or any customer queries you send us via our customer service channels.

 

SMS SERVICE
The Madison The Label mobile message service (the "Service") is operated by Madison The Label (“Madison The Label”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Madison The Label’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Madison The Label through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Madison The Label. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.


You may opt-out of the Service at any time. Text the single keyword command STOP to Madison or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Madison The Label mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.


For Service support or assistance, text HELP to Madison or email info@madisonthelabel.com.


We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.


The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.


To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.