RETURNS POLICY (FULL PRICE ITEMS)

Not satisfied with your purchases? Madison the Label will happily provide you with a refund, exchange or 110% store credit providing all our conditions are met. All full priced items must be returned within 14 days of purchase and any items received thereafter may be denied. A returns form is provided with each order containing instructions that must be followed to receive a store credit. 

Items must be returned in their original unworn condition with all tags attached. Once returns are received they will inspected before an exchange or store credit is issued. We reserve the right to deny any returns that are marked with make-up, smell of perfume and/or washing powder. In the event that a return is deemed unsuitable, the customer will be notified via email and the item will be returned to sender.

Any items that have been used for photoshoots or any other marketing campaigns are classified as 'worn' items and will not be accepted as a return.

As stated in our terms and conditions, Madison the Label does not offer refunds for change of mind or incorrect sizing.

In the unlikely event that the product received is deemed faulty, the item will be sent to the manufacture for assessment before a refund can be issued. This can take up to 7 days.

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Madison the Label will not be issued with a credit.

All returns will be automatically processed for a store credit unless otherwise arranged. An email will be sent to you with the credit voucher which can be used to purchase a different item(s) of your choice.

Please note if an exchange is desired, you will need to place a new order using the credit provided. Please allow up to 5 business days for your returns to be processed.

RETURNS POLICY (SALE ITEMS)

Sale Purchases - Discounts of 30% off or less.

Not satisfied with your purchases? Madison the Label will happily provide you with a refund, exchange or 110% store credit providing all our conditions are met. All full priced items must be returned within 14 days of purchase and any items received thereafter may be denied. A returns form is provided with each order containing instructions that must be followed to receive a store credit or refund. 

Sale Purchases - Discounts of 40% off or more.

All sale items that are discounted by 40% off or more are deemed final sale and cannot be returned for a refund or credit. 

Item Conditions

Items must be returned in their original unworn condition with all tags attached. Once returns are received they will inspected before an exchange or store credit is issued. We reserve the right to deny any returns that are marked with make-up, smell of perfume and/or washing powder. In the event that a return is deemed unsuitable, the customer will be notified via email and the item will be returned to sender.

Any items that have been used for photoshoots or any other marketing campaigns are classified as 'worn' items and will not be accepted as a return.

As stated in our terms and conditions, Madison the Label does not offer refunds for change of mind or incorrect sizing.

In the unlikely event that the product received is deemed faulty, the item will be sent to the manufacture for assessment before a refund can be issued. This can take up to 7 days.

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Madison the Label will not be issued with a credit.

All returns will be automatically processed for a store credit unless otherwise arranged. An email will be sent to you with the credit voucher which can be used to purchase a different item(s) of your choice.

Please note if an exchange is desired, you will need to place a new order using the credit provided. Please allow up to 5 business days for your returns to be processed.

MADISON ONLINE RETURNS
43-51 RUPERT STREET,
COLLINGWOOD, VIC 3066
AUSTRALIA