FULL PRICE ITEMS - RETURNS & EXCHANGES

If you change your mind for any reason within 14 days of receiving your online order, we offer refunds or 110% store credit subject to the following conditions. 

 

Please use our Returns Portal here: and allow up to 5 days for your return to be processed.

 

REFUNDS

Refunds for online orders are applicable to full price items only and will be returned to the original payment method. 

 

SALE ITEM RETURNS

There are no refunds on sale items. Sale items below 30% are eligible for a store credit. 

 

FINAL SALE ITEMS - Discounts of 40% off or more

Final Sale items cannot be returned and are not eligible for a refund, exchange nor store credit. If ineligible items are returned to Madison the Label, they will be returned back to the customer at their expense. 

Final Sale applies to items that have been marked down to clear. By purchasing a final sale item, you agree that the item cannot be returned for a change of mind.

We recommend choosing carefully to avoid disappointment and suggest contacting info@madisonthelabel.com or use our online chat for any assistance prior to purchasing.

 

FAULTY ITEM RETURNS

In the unlikely event that the product received is deemed faulty, the item will be sent to the manufacture for assessment before a refund can be issued. This can take up to 7 days. 

 

GARMENT RETURNS CONDITIONS

The item must be returned in original condition: unworn, unwashed, and unused, with original tags attached. If the returned item does not meet these conditions, your item will be returned to you at an additional charge. 

Any items that have been used for photoshoots or any other marketing campaigns are classified as 'worn' items and will not be accepted as a return.

 

RETURNS COST

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Madison the Label will not be issued with a credit.