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FREE INTERNATIONAL SHIPPING ON ALL ORDERS OVER $150AUD

FREE EXPRESS SHIPPING ON ALL AUS ORDERS

FAQ

WHEN WILL MY ORDER ARRIVE?

All orders are shipped using Australia Post from our Melbourne based warehouse. Orders placed before 3pm (EST) Monday to Friday will be dispatched and delivered within 1-2 days to all major metro areas and capital cities in Australia. If your suburb doesn’t fall in this category, it may take 2-3 days for your parcel to arrive. You can determine if you are located within the express post network here.

 

 

TRACKING

All Australian orders are fully trackable. Each transaction will receive a unique tracking code that will be sent to you via email. All items can be tracked online here.

 

 

INTERNATIONAL ORDERS

We use Australia Post International shipping services that have a 5-15 business day delivery time. Please note that shipping time varies per destination and does not include customs processing delays. Each transaction will receive a unique tracking code that will be sent to you via email. All items can be tracked online here.

 

 

CAN I CANEL MY ORDER?

When you have completed your order, please ensure that all details entered are correct. Once your order has been fulfilled, it will not possible to amend any details of your order. This includes changing the shipping address, item style/size, remove/add items to your order, combine orders or cancel your order.

 

 

RETURNS

All full priced items must be returned within 14 days of purchase and any items received thereafter may be denied. As stated in our terms and conditions, Madison the Label will happily provide you with an exchange or 110% store credit if the item is returned in its original condition, unworn, and with all tags still attached. Items can be returned to:

MADISON THE LABEL
43-51 RUPERT STREET,
COLLINGWOOD, VIC 3066
AUSTRALIA

Please note, any items that have been used for photoshoots or any other marketing campaigns are classified as 'worn' items and will not be accepted as a return.

 

 

SIZING

We have an Australian and International size guide available for you to follow. These charts are located in the product description section of the website. We also provide the length and width measurements of all products, in addition to the measurements and height of the model featured. If you have any further questions in regards to sizing, please email us at info@madisonthelabel.com

 

 

AM I REQUIRED TO PAY FOR POSTAGE TO RETURN MY ITEMS?

Yes, you will have to cover the postage cost to return any items to us. In the unlikely case where an error has occurred on our behalf or if the item received is deemed faulty, then postage costs will be reimbursed.

 

 

PRE-ORDERS

A Pre-order is the term used when an item is not currently available, but will be available to purchase within a certain timeframe. Estimated delivery times are listed within the product information page. Items that are listed as Pre-order will be shipped out once the item arrives. If multiple items are ordered, then all available items will be shipped out and a separate parcel will be sent once your pre-order arrives, at no extra cost.

 

 

RESTOCKS

We will re-stock sizes online where we can. In the instance that the size you were after is unavailable, then please email us at info@madisonthelabel.com and we will try and locate a stockist that has your size available.

 

 

SALE ITEMS

All sale items are final and cannot be returned for exchange or refund. Please refer to our returns policy for further details.

 

 

CAN I PICK UP MY ITEMS?

Unfortunately our Collingwood address is not open to the public. If you would prefer to try a garment on then please email us at info@madisonthelabel.com  and we can direct you to a brick and mortar stockist.

 

 

PAYMENTS

We accept payment via credit card (VISA and MasterCard) and PayPal. Unfortunately we do not offer lay-by.

 

 

FAULTY ITEMS

We aim to provide our customers with products of the highest standard and quality. If you receive an item with a manufacturing fault then please email us at info@madisonthelabel.com and we can help resolve the problem as quick as possible.

 

 

CONTACTING MADISON THE LABEL

You can contact us with all online enquiries via email at info@madisonthelabel.com

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